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Item Description: Article name : Glass Teapot Material : Heat Resistant Glass Color : transparent Size : approx cup 80ml,teapot 600ml,8pcs/set(1pc 600ml teapot+1pc warmer+6pcs 50ml cup) 14pcs/set 1pc 600ml teapot+6pcs 80ml cups+6pcs saucers+1pc warmer) Unit weight : approx 100g/pc,200g/pc,300g/pc,650g/set,1250g/set
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Note: 1.Due to the difference between different monitors, the picture may not reflect the actual color of the item. Thank you!
2.We only ship to confirmed order addresses, your order address must match shipping your address;if you change your address,pls tell us once you order it.Thanks for your supports.
3.Russian guests must standardize address information,pls add your full name which is included my name,surname.,father name. Thanks for your supports.
4.Pls be attention that if the value is less than USD6,we will send it by China Post Ordinary Small Packet Plus which is not any Track in transport,but can arrive in time.
Feedback:
1) As your feedback is really important to us, please take a few minute to leave the positive feedback if you are satisfied with our products and service. Also we will do the same for you ASAP. Thanks!
2) Please don’t hesitate to contact us before you leaving negative or neutral feedback. We will try our best to resolve your problem and meet your need.
Returns:
1) We guarantee all the goods we sell. We offer full refund or resend goods if we sent you by mistake or didn’t receive your goods or damaged during the transit.
2) Every return should be based on the evidence.
Contact us:
1) If you have any question, please feel free to contact us or leaving messages.
2) We sincerely hope you can find what you like here and make friends with you. Thank you for your support! Have a nice day!
Shipping:
1) We ship all of our items worldwide by China post air mail , EMS,or DHL.
2) Shipping by China post air mail(weight is under 2 KG )is for free, usually it takes 10-30 days to arrive. Shipping by EMS ,DHL (for big order or weight is over 2kg) will be charged the shipping fee. It takes 5-7days to arrive. It may take longer due to delay in custom clearance or holidays or weather problem.
3) Your item will be sent out after the website verified the payment in 24 hours. The handing date is 5-7 working days.
4) We will sent you a tracking number when we post your item, Please check it and keep in touch with your local office.
Payment:
1) All the payment is protected by Escrow, and your full payment should be received within 3 days.
2) Payment is only released after you confirm the delivery.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aviator Beverages (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teaandcoffee.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
